There are a wide variety of new and used Kitchen Aid mixer part and accessory options available to mixer owners, through the company itself, online auction sites and kitchen supply stores.
Occasionally, a user may need to purchase a Kitchen Aid mixer repair part. Kitchen Aid offers convenient telephone and online customer service to assist mixer owners with repairs and replacements. They have a solid reputation for honoring warranties and satisfying current and past customers.
Most stores and online sites that sell Kitchen Aid products also offer limited warranties and exchange policies of their own. Motors often have three to five year manufacturer warranties, while stores and online companies offer 6 month to one year replacement guarantees. Parts such as blades, attachments and bowls carry shorter warranties from Kitchen Aid manufacturers; usually one to two years. They have been known to replace parts with expired warranties, to keep their customer base happy and loyal.
If you purchase a Kitchen Aid appliance and find a part to be defective or broken, first try returning the mixer to the place you purchased it. Most companies will honor a return and replace the entire mixer provided you have kept the receipt and the mixer hasn't been used. Some companies will handle repairs or replacement of parts that break during regular use, within the specified timeframe, while others will ask you to return the mixer directly to the manufacturer.
It is a good idea to send a short letter to Kitchen Aid with your broken mixer or parts, detailing the problem and how it occurred. Not only does this show them why you deserve a repair or replacement; it also helps them to identify problems and correct them in future models. You can obtain their mailing address and customer service contact information from their company website at www.kitchenaid.com.
Before you purchase a new mixer, make sure that you understand the return and replacement policies of both the manufacturer and the retailer you are purchasing it from.